Bounce.fm Privacy Policy

1. Information We Collect

a. Account Information

When you sign up for Bounce.fm, we collect:

• Name
• Email address
• Password (stored in hashed form)
• Account type (creator or fan) and, if you answer it, your signup questionnaire response (how you plan to use Bounce) — used for analytics and to tailor onboarding
• Subscription level
• Account preferences and settings (for example, app mode and appearance preferences)

b. Profile Information

Your profile may include a display name, username, and profile photo. If you are a member of an artist that has been made public, your profile information may be publicly visible — see Section 3.

c. Project and File Data (Creators)

When you use Bounce.fm's creator tools, we store and process:

• Audio files, stems, project files, and related content
• Comments, notes, and messages between collaborators
• Song, album, and project names and metadata
• Collaboration, sharing, and visibility settings

d. Listening and Fan Activity Data

When you use discovery and listening features, we may collect:

• Artists you follow, and when you followed them
• Your per-artist email opt-in choices, and when consent was given or withdrawn
• Songs and albums you favorite
• Page-view, play, and interaction counts for public pages and songs
• Other activity related to your use of discovery, following, and playback features

e. Usage and Technical Data

We may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Log data and timestamps
• Actions taken on the platform (e.g., uploads, downloads, follows, button/interaction events)

This data is used to operate, secure, and improve the Services.

f. Payment Information

If you subscribe to a paid plan, payment information is processed securely through Stripe, our third-party payment processor. Bounce.fm does not store full credit card numbers or CVV codes on its servers.

2. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Services
• Authenticate users and manage accounts
• Enable collaboration and sharing features
• Operate public pages, discovery, following, and playback features
• Share your information with artists you choose to follow, as described in Section 5(a)
• Provide customer support
• Communicate with you about your account and service-related matters
• Improve product features and platform performance
• Understand how the Services are used and measure the effectiveness of our own marketing (see Section 4)
• Detect, prevent, and address fraud, abuse, and security issues
• Send occasional product updates or service announcements (you may opt out of non-essential communications)

We use analytics and product-usage data to understand how Bounce.fm is used and to improve it. We do not sell your personal information, and we do not use the contents of your music or projects for advertising.

3. Public Information and Your Visibility Controls

Some information is publicly visible — including to people without Bounce accounts and to search engines — depending on choices you or your artist's team make:

• Artists are private by default. An artist's page, music, bio, links, and stats become public only when an authorized team member publishes them, and only the albums and songs they select.
• If an artist you belong to is public, the artist's page may display your name, username, profile photo, and role, and may link to your public profile page and other public artists you belong to. You can hide yourself from a public artist page in that artist's settings, and artist owners can turn off member and related-artist display entirely.
• Public profile pages (/profile/…) display your name, username, profile photo, and the public artists you belong to.
• Search engines and link previews. Public pages can be indexed by search engines and shown in link previews on social platforms. If a page is later made private, cached copies may persist with third parties for some time; we do not control third-party caches.

What is never public: your email address (except as you choose in Section 5(a)), your private projects and unpublished music, your favorites, and the list of artists you follow are not displayed publicly.

4. Cookies, Analytics, and Similar Technologies

We use first-party cookies and similar technologies to maintain sessions, authenticate users, remember preferences, support security, and enable core functionality. We also use browser storage to remember device-level preferences (such as your last-used mode).

We additionally use third-party analytics and advertising-measurement services, which may set their own cookies or identifiers:

• Google Analytics (GA4) — usage analytics
• Google Ads conversion measurement — measures signups/subscriptions resulting from our own ads
• Meta (Facebook) Pixel — measures the effectiveness of our own ads on Meta platforms
• GoatCounter — privacy-focused, cookieless page and event counts

We use these tools to understand product usage, improve Bounce.fm, and measure our own marketing. We do not display third-party ads on Bounce.fm, and we do not sell your personal information. Depending on your jurisdiction, data collected by advertising-measurement pixels may be considered "sharing" for cross-context behavioral advertising under the CCPA/CPRA; California residents may opt out — see Section 8.

You may control cookies through your browser settings, use Google Analytics' opt-out tools, and adjust ad settings with Google and Meta. Disabling cookies may limit certain features of the Services.

5. Sharing and Disclosure

We do not sell your personal data.

We may share information in the following circumstances:

a. With Artists You Follow

When you follow an artist, that artist's team can see that you follow them, including your name and when you followed. Sharing your email address with an artist is optional and off by default. If you opt in to an artist's email updates, that artist's team can view and export your name and email address to contact you about their releases, events, and similar news — including through tools outside of Bounce.fm.

Artists are contractually required to use exported fan contact information only for communications about that artist and in compliance with applicable law (see the User Agreement). However, once an artist exports your information, the artist is responsible for it — withdrawing your consent stops future exports and platform sharing but cannot recall information already exported. Direct requests about an artist's own mailing list to that artist; we will assist where we can.

b. With Collaborators

As intended by the platform, Content and related information may be shared with collaborators you invite or authorize.

c. Public Pages

As described in Section 3, information you or your artist's team choose to make public is visible to anyone.

d. With Service Providers

We may share data with trusted third-party service providers for:

• Cloud hosting and infrastructure
• Payment processing (Stripe)
• Analytics and advertising measurement (Section 4)
• Transactional email delivery
• Customer support tools

These providers are authorized to use personal data only as necessary to provide services to Bounce.fm.

e. Legal and Compliance

We may disclose information if required to comply with applicable laws, court orders, subpoenas, or legal processes.

f. Business Transfers

If Bounce.fm is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.

g. Third-Party Sites and Exported Data

Public artist pages and profiles may link to third-party websites and services chosen by artists, and artists who export opted-in fan contact information may use it in tools outside of Bounce.fm. This Privacy Policy does not cover third-party sites and services, or an artist's own handling of exported fan data; those are governed by the third party's or artist's own privacy practices. We encourage you to review the privacy policy of any third-party site or service you interact with.

6. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, Bounce.fm processes your personal data under the following legal bases:

• Contract: To provide and operate the Services you request, including hosting, collaboration, following, and playback
• Consent: For sharing your email address with artists you follow, for analytics/advertising cookies where required, and wherever else we ask for it — you may withdraw consent at any time
• Legitimate Interests: To improve, secure, and maintain the platform; to operate public pages and discovery at the direction of the artists who publish them; and to measure our own marketing
• Legal Obligation: To comply with applicable laws and regulations

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information, including:

• SSL/TLS encryption
• Password hashing
• Role-based access controls
• Secure cloud infrastructure

No system is completely secure. You are responsible for maintaining the confidentiality of your login credentials. In the event of a data breach affecting your personal information, we will notify affected users and authorities as required by applicable law.

8. Your Rights and Choices

Platform Controls

You may, at any time in the Services:

• Follow or unfollow artists
• Opt in or out of any artist's email updates (per artist)
• Hide yourself from public artist pages you belong to, or (as an artist owner) make an artist private, control which albums and songs are public, and turn off member/related-artist display and downloads

General Rights

You may:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Request a copy (export) of your data
• Opt out of non-essential communications

Deleting your account removes your profile, follows, favorites, and consents from active systems. Note two limits: (1) contact information an artist exported while your consent was active is held by that artist and is not deleted by Bounce.fm; and (2) previously public pages may persist temporarily in third-party caches such as search engines.

GDPR Rights (EEA/UK Users)

You may also have the right to:

• Restrict or object to processing
• Data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with your local data protection authority

CCPA/CPRA Rights (California Residents)

California residents may have the right to:

• Know what personal information is collected and disclosed
• Request deletion of personal information
• Correct inaccurate personal information
• Opt out of the sale or "sharing" of personal information. Bounce.fm does not sell personal data; for advertising-measurement pixels that may constitute "sharing" under the CPRA, you may opt out by contacting us at team@bounce.fm (see Section 4)
• Not be discriminated against for exercising privacy rights

You may use an authorized agent to submit a privacy request on your behalf. We may require the agent to provide proof of authorization and may require you to verify your identity directly before we act on the request.

To exercise any privacy rights, contact us at team@bounce.fm. We may require verification of your identity before fulfilling requests.

9. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Services. Records of marketing consent (including when consent was given or withdrawn) are retained as needed to demonstrate compliance.

You may delete your account at any time. Upon deletion, we will remove or anonymize your personal data from active systems promptly, and from routine backups within approximately seven (7) days, except where retention is required for:

• Legal compliance
• Tax and accounting purposes
• Dispute resolution
• Security and fraud prevention

10. International Data Transfers

Bounce.fm is based in the United States and is focused on U.S. users. If you access the Services from outside the U.S., your information will be transferred to, processed, and stored in the United States and other countries where our service providers operate.

11. Age Requirement

Bounce.fm is intended only for individuals 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If you believe we have collected such information in error, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised Effective Date, and we will provide reasonable notice of material changes (for example, by email or in-product notice). Continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact:

Bounce.fm (Bounce LLC)

Email: team@bounce.fm

Mailing address: 8904 Manderley Dr, Indianapolis, IN 46240

Website: https://www.bounce.fm